Your goals, our purpose

Experience NDIS support that adapts to you, not the other way around.

We listen deeply, design personalised plans and walk beside you at every step. From daily living to complex care, we empower you to live confidently, connected and on your terms.

97%

of participants recommend us to friends & family.

24hr

rapid response to new enquiries & urgent needs.

4.9/5

average satisfaction score across all supports.

Registered NDIS Provider

Across NSW & VIC

Support worker assisting participant

“They help me choose support workers who understand me.”

— Jordan, participant since 2021

Everything you expect from an NDIS provider — and more.

We blend clinical experience, cultural safety and personal warmth. Our leadership team includes allied health professionals, support coordinators and families of people with disability. We get it, because we live it.

Whole-of-life planning Inclusive employment pathways Allied health partnerships 24/7 complex support

Support Coordination

Navigate the NDIS with a dedicated coordinator who translates goals into action and ensures supports fit your life.

Community & Social Participation

Build connection, confidence and belonging through tailored programs, group experiences and mentoring.

Daily Living & In-Home Support

Reliable support workers who respect your routines and empower you to lead your day your way.

Allied Health & Therapeutic Support

Physiotherapy, behaviour support, occupational therapy and allied health partners aligned with your goals.

SERVICES

Tailored services for every stage of your journey.

From short-term capacity building to long-term complex support, we co-design a roadmap that evolves with you. Choose the supports you need now and stay flexible for what’s next.

Early Childhood Early Intervention

0-9 yrs

Family-centred therapy, play-based learning and inclusive transitions for children building foundational skills.

  • Transdisciplinary allied health team
  • Developmental milestone coaching for families

Independent Living Skills

Ages 16+

Learn life admin, money management, cooking, travel training and tenancy skills with trusted mentors.

  • Flexible 1:1 or small group sessions
  • Goal tracking dashboards shared with participants

Supported Independent Living (SIL)

24/7

Homes that feel like yours, with experienced staff, assistive technology integration and positive behaviour supports.

  • Specialist support for complex & high-intensity needs
  • Compatibility profiling to match housemates & teams

Short-Term Accommodation & Respite

1-14 days

Recharge in fully accessible properties with enriching experiences and family peace of mind.

  • Goal-focused getaways & skill building retreats
  • Emergency respite within 24 hours

Employment & Education Pathways

Young adults

Customised employment, work experience placements and inclusive higher education support.

  • Job carving with inclusive employers
  • On-campus and remote study support

Specialist Behaviour Support

PBS Team

Evidence-based positive behaviour plans with capacity-building strategies for participants and circles of support.

  • Functional assessments and plan reports
  • Training for support teams & families
Our Approach

We co-create supports that evolve with you.

Whether you are new to the NDIS or ready for the next chapter, our approach is human, transparent and backed by contemporary disability practice.

01

Discover & Listen

We meet where you feel comfortable, learn your story and map out what matters most to you and your supporters.

02

Design & Co-Plan

Together we craft supports aligned to your NDIS plan categories, ensuring funding is maximised without compromise.

03

Deliver & Elevate

Carefully matched teams deliver supports with professionalism, cultural awareness and genuine connection.

04

Review & Champion

We track outcomes, celebrate wins, and advocate for what’s next—ready for plan reviews or life changes.

NDIS EXPERTISE

Guiding you through every NDIS milestone.

Our team includes former LACs, planners and allied health professionals who understand the nuances of NDIS funding. We make the complex simple, so you can focus on living life.

  • Eligibility and access support for first-time applicants and scheme transitions.
  • Core, Capacity Building and Capital funding optimisation with transparent budgeting tools.
  • Safeguarding and quality systems that exceed the NDIS Practice Standards.
  • Ongoing training for our team in trauma-informed and culturally responsive practice.

What great support feels like

Transparent reporting

Monthly outcome summaries, budget tracking and secure family portal access.

Team consistency

Thoughtful rostering with minimal changeover and comprehensive meet-and-greets.

Wellbeing at the centre

We prioritise mental health, positive behaviour support and trusted relationships.

Did you know?

We assist with plan reassessments and change of situation requests, so funding keeps pace with your goals.

S.W. Services support team

Member of:

NDIS Quality & Safeguards Commission
National Disability Practitioners
Carers NSW Network Partner
Why families choose us

Compassion and capability in equal measure.

We honour culture, language, identity and choice. Our workforce is diverse, trauma-aware and supported with continual learning so you receive consistent, confident support every day.

Culturally responsive care

Aboriginal, CALD and LGBTQIA+ led teams delivering safe spaces and support.

Specialist matching

Personalised compatibility matching, including interests, communication style and support needs.

Clinical governance

Led by allied health specialists with rigorous quality audits and supervision.

Family partnership

Transparent communication, shared decision-making and flexible scheduling.

Success Stories

Real progress, real people.

We measure success through the milestones and moments that matter to you. Here are a few stories from our community.

Portrait of Amina

Amina, 23

Creative entrepreneur

“My coordinator actually listens. We built a plan where I could launch my art business, get mentoring and manage anxiety. I now sell at markets every month.”

Supported Independent Living • Mentoring • Behaviour Support
Portrait of Lucas

Lucas, 8

Loves dinosaurs

“The ECEI team coached us through sensory strategies and built a schedule that works for school. Lucas now joins group activities with confidence.”

Early Childhood • Occupational Therapy • Family Coaching
Portrait of Priya

Priya, 36

Tech professional

“Flexible support workers mean I can travel for work again. They coordinate everything with my workplace so I stay independent and safe.”

Community Access • Travel Training • Daily Living
Resource Hub

Knowledge and tools to help you stay ahead.

Stay informed with practical guides, downloadable templates and webinars curated by our clinical and lived-experience experts.

NDIS Planning Checklist

A step-by-step guide to prepare for plan meetings and review conversations.

Request a copy

Monthly Community Webinars

Live Q&A sessions with specialists on mental health, assistive technology and employment.

Reserve your seat

Quality Standards Explained

Understand what the NDIS Practice Standards mean for your daily supports.

Visit the Commission

Translated Resources

Easy English and translated guides to support culturally and linguistically diverse communities.

Request languages

Quick Snapshot

Trusted by people across NSW & Victoria.

  • 150+ qualified support professionals with current NDIS Worker Screening.
  • On-call Service Leads available day and night for participants and families.
  • Dedicated Aboriginal Support Team collaborating with community-controlled organisations.
  • Assistive technology partners to streamline assessments, trials and installation.
FAQs

Answers to your NDIS questions.

If you can’t find what you’re looking for, reach out. We’re here to guide you through eligibility, plan reviews, funding categories and everything between.

Talk with a specialist

Book a discovery call and we’ll schedule a time to understand your goals, review your NDIS plan (if you have one) and outline next steps. We can meet at your home, online or at one of our hubs.

Yes. We guide you through the access process, help you gather reports and attend meetings. Our early engagement supports ensure you feel prepared before funding is approved.

Your coordinator regularly checks in to review goals and supports. If things change, we assist with change of situation requests, urgent reviews and interim supports so you stay on track.

Absolutely. We work alongside therapists, schools, housing providers and mainstream services to coordinate wraparound support that reflects your network.

Connect with us

Let’s design supports that power your goals.

Tell us about your ideal week, your aspirations and any challenges. We’ll respond within 24 hours to map out the next steps together.

Talk with our team

We offer flexible meeting options including in-person home visits, community hubs, hospitals and virtual appointments.

Phone

0426 706 150

0406 746 669

Service Regions

Greater Sydney, Illawarra, Central Coast, Melbourne Metro & Regional VIC.

Availability

Support coordination waitlist: under 1 week. Complex support: 1-2 weeks. Emergency respite: within 24 hours.

Carer wellbeing

We offer respite, counselling and peer support networks for carers and families.

We respect your privacy and follow the Australian Privacy Principles.

Acknowledgement of Country

S.W. Services acknowledges the Traditional Custodians of the lands on which we live and work. We pay our respects to Elders past and present, and honour Aboriginal and Torres Strait Islander peoples’ ongoing connection to community, culture and Country.

Committed to Closing the Gap initiatives